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Abstract

Regular training and development programs are necessary to learn or improve skills and knowledge of the employees, as it has long term positive effect on the prosperity or success of the organization. For this, organization searches out the employees to whom training may be given as per their need. As every organization has different needs, various criteria and alternatives are determined by the group of decision makers. In this paper, multi-criteria group decision making model is considered, where various training and development needs of a hotel manager have been identified by group of decision makers and ranked with simplified fuzzy technique for order preference by similarity to ideal solution (Fuzzy TOPSIS) method. Results are reported with application on the basis of closeness coefficient using triangular and trapezoidal fuzzy number. Results showed that the ranking by Fuzzy TOPSIS is same, by using triangular and trapezoidal fuzzy number and can be successfully used to rank the appropriate training and development need required by the manager of hotel.

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