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Abstract

In this article, we consider an M/M/C queue in which the arrival rate and service rate depends on the state of the system. In addition, the servers takes working vacation and the system may breakdown. Whenever breakdown takes place, the repair process immediately commences. During the repair period the customers are given service in a reduced service rate. Based on the vacation termination point, two models have been defined. The steady state probability vector of the number of customers in the queue and the stability condition are obtained using Matrix-Geometric method. The stationary waiting time distributions have been obtained. Some illustrative examples are also provided.

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