We consider an M/M/c queue with multiple working vacation and impatient customers. The server serves the customers at a lower rate rather than completely halts the service during this working vacation period. The impatience of the customer’s arises when they arrive during the working vacation period, where the service rate of the customer’s is lower than the normal busy period. The queue is analyzed for multiple working vacation policies. The policy of a MWV demands the server to keep taking vacation until it finds at least a single customer waiting in the system at an instant vacation completion. On returning of the server from his vacation along with finding at least one customer in the system, the server changes its service rate, thereby giving rise to a non-vacation period; otherwise the server immediately goes for another WV. We formulate the probability generating function for the number of customers present when the server is both in a service period as well as in a working vacation period. We further derive a closed-form solution for various performance measures such as the mean queue length and the mean waiting time. The stochastic decomposition properties are verified for the model.
Manoharan, P. and Majid, Shakir
Stationary Analysis of a Multiserver queue with multiple working vacation and impatient customers,
Applications and Applied Mathematics: An International Journal (AAM), Vol. 12,
2, Article 2.
Available at: https://digitalcommons.pvamu.edu/aam/vol12/iss2/2